Back Online support

Tap the speaker button on home or in an activity to open Music & sounds. You can also find it in Settings. Turn background music, touch sounds and the completion sound on or off separately, and adjust the music volume. Opening these controls during an activity pauses it; tap Resume when you return.

Audio respects Silent Mode and your media volume. Check both on your iPhone, then try Preview completion in Music & sounds. Enabled background music begins when you open an accessible activity, before the first touch. It does not play while browsing the library or on the purchase screen. Background soundscapes yield to audio from other apps. Check whether sound is routed to headphones or another device.

Eight moments are free: two in each state, with no limit on repeat visits. Music, sounds and history are included for everyone. Full Library is one optional purchase that unlocks the other eight moments, not a subscription. Prices vary by App Store country or region. Check the price in Apple's confirmation screen before confirming a purchase.

Open Settings, then Unlock full library, then Restore purchases. If access is already unlocked, the Settings entry reads Full library unlocked instead. Use the Apple Account that made the purchase and connect to the internet. A fresh installation may recognize your purchase automatically. Deleting activity history does not remove the purchase.

A purchase may be waiting for approval, for example through Ask to Buy. Free moments remain available while it is pending. After approval, reopen the app with an internet connection. If Full Library is still locked, try Restore purchases. If that does not help, contact us with the app version and what the purchase screen says. Do not send payment card details or passwords.

Leaving the app, an audio interruption or disconnecting headphones pauses the activity. Tap Resume when you are ready. A hold or drag needs fresh contact; the app does not keep holding on your behalf.

Soft Breath begins with one tap, with no need to keep your finger down. Other activities use the target, path or hold shown on screen. Wipe Lens counts new cleared areas, not repeated rubbing in one place. Leaving an unfinished activity does not save a completion.

Yes. Sound and haptics are optional. The app follows the iPhone's Reduce Motion accessibility preference. Soft Breath uses gradual fill changes instead of expanding shapes in that mode. VoiceOver offers alternative actions; activity audio is suppressed while VoiceOver is active so it does not compete with spoken cues.

The activities, audio, history, personal patterns and in-app privacy policy work offline. Buying or restoring Full Library may need a connection to Apple. Opening a website or a research publication needs a connection. Sending support email uses your email service.

No. Suggestions use your previous choices, and optional feedback can highlight a moment you found helpful. They do not detect your current mood or diagnose a condition. A quick breath without choosing a state is not treated as a mood check-in.

Use Settings, then Delete history. This removes saved moments and their feedback while keeping preferences. Apple-managed device backups may retain or restore app data depending on your backup settings. See the privacy policy.

No. Research on breaks, breathing and attention informs the design, but these exact activities and audio have not been clinically validated. Back Online is a general wellbeing app, not medical care, diagnosis or treatment. You can breathe naturally and stop any activity that feels uncomfortable.